I've always done archive backups with no issues.
Never done a image backup.
Don't know why actually.
Maybe image backups have to have the database offline or breaks connections?.....I'd have to check.
We are going to attempt it again.
Hopefully not a 64 bit vs 32 bit issue with v17.
Maybe the customer has 32bit v16 and I'm trying to restore on 64bit v17.
Wouldn't "think" that would be an issue....but....